kygame Privacy Policy
Your personal data matters to us. This policy clearly explains what data we collect and how we use it.
1. Introduction — Purpose of This Policy
kygame is a secure and trustworthy online gaming platform built for Myanmar players. This Privacy Policy ("Policy") explains how we collect, store, use, and protect personal data when you use our services — including the website, mobile applications, and related services (collectively referred to as the "Service").
By using this website, you are considered to have read and accepted the terms in this Policy. If you do not agree with the Policy, please refrain from using our services.
In this Policy, "personal data" refers to any information that can directly or indirectly identify you.
2. Types of Data We Collect
We collect the following types of data to provide our services and to improve the player experience.
Information you provide directly
- Your name, date of birth, and contact email address provided when registering an account
- Bank and payment method details collected when processing payments
- Communication records you submit — conversations handled through customer service Live Chat and email
- Any additional personal details you fill in on your account profile
Data collected automatically while using the service
- IP address and network connection information
- Browser type, operating system type and version
- Pages visited on the website, time spent, and activity logs
- Game history — deposits, bonus claims, games played, and results
- Device records — mobile model and language settings
Data received from third-party sources
- Transaction confirmations from payment service providers (KBZPay, Wave Money, AYA Pay, bank transfers)
- Access detection from fraud prevention services
3. Purposes for Using Your Personal Data
We use the data we collect only for the following purposes.
- Account Management — to create, verify, and maintain your account
- Financial Transactions — to process deposits, withdrawals, and bonus payouts smoothly
- Customer Support — to respond to your enquiries via 24/7 Live Chat and email
- Service Improvement — to study player preferences and play patterns in order to improve games and promotions
- Security and Fraud Prevention — to protect against unauthorised access, financial fraud, and account compromise
- Legal Obligations — to retain records related to Anti-Money Laundering (AML) laws
- Communications — to send service notices, policy updates, and promotions you have requested
We never sell, rent, or share your personal data with third parties for broad advertising purposes.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to keep the website running and to improve the browsing experience for players.
Types of Cookies We Use
- Essential Cookies — required for the website to function properly. These include maintaining login sessions and storing security tokens
- Preference Cookies — help remember your settings (language, device preferences) when you return to the website
- Analytics Cookies — cookies we control directly, used to understand website performance and usage patterns
You can decline or delete cookies through your browser settings. However, some website features may no longer work properly as a result.
5. Data Sharing Policy
When we share your personal data with third parties, we follow only the conditions set out below.
Service Partners
We share only the data necessary with payment service providers such as KBZPay, Wave Money, and AYA Pay to complete payment transactions. These partners must use the data as we instruct and are not permitted to use it for their own purposes.
Legal Requirements
We disclose only the minimum personal data necessary when we believe disclosure is required to comply with applicable law, legal process, or a valid request from a public authority.
What We Never Do
- Share your personal data with advertising companies
- Share data with data-brokering companies to build advertising profiles
- Sell your personal data to third parties
6. Data Security Measures
We use industry-standard technologies to protect your personal data and financial data.
- SSL/TLS Encryption — all data transferred between the website and our servers is encrypted
- Data Storage Encryption — sensitive data stored on our servers is protected with encryption
- Access Control — Data access is restricted to staff who need it to carry out their duties
- Regular Security Audits — Server and website security vulnerabilities are checked and fixed on a regular basis
- Two-Step Verification — Two-Factor Authentication is provided to protect account login
Even with our technical safeguards in place, we cannot guarantee that any data transmitted over the internet is 100% secure. You are responsible for keeping your account password to yourself and not sharing it with anyone else.
7. Data Retention
We retain personal data in accordance with the following guidelines.
- Account Data — Retained for as long as your account remains open
- Financial Transaction Records — Retained for no less than five years after the transaction is completed, to meet legal obligations
- Communication Records — Customer service records may be retained for up to 1 to 3 years
- Security Records — Access logs and security incident records are retained for the specified period
When an account is closed, data that is not subject to any legal retention requirement will be securely deleted, while data that must be kept by law will be retained for the required period.
8. Your Rights
You have the following rights regarding your personal data.
Right to Access
If you would like to know what personal data we hold about you, you can contact us at [email protected].
Right to Correction
If your personal data is inaccurate, you can update it through your account settings or contact our customer support team.
Right to Deletion
You may request deletion of data that is not subject to any legal retention obligation. We are unable to delete data that we are legally required to keep.
Right to Restriction
If you disagree with how we handle your data, you can request that we review it.
Right to Opt Out
You can ask us to stop sending promotional communications by contacting us at [email protected].
9. Age Verification and Child Protection
Our services are intended for users aged 21+ only. We do not knowingly collect personal data from anyone who is underage.
If we become aware that we have collected data from an underage individual, we will take immediate steps to delete it. If you have any information related to this, please contact us at [email protected].
10. Policy Updates
We may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date on this page will be revised, and if the changes are significant, registered players will be notified by email.
Continuing to use the website after an update has been published means you accept the current policy. We encourage you to review this policy regularly.
If you want to be notified of policy changes promptly, you can enable email notifications in your registered account settings.
11. Contact Us
If you have any questions, requests, or complaints about this Privacy Policy, you can reach the kygame customer support team.
- Live Chat — Get an instant response via 24/7 Burmese Live Chat on the website
- Email — [email protected]
We will review and resolve data protection requests as quickly as possible, and inquiries related to data handling will be prioritized according to Myanmar Standard Time (MMT).